Chapter 1: Understanding the Communication Process

Across

1. Casual sharing of information with no customs or rules of etiquette involved.
4. Communicating with spoken words.
6. Persons of equal standing or work position.
7. The attitude you project with the tone and pitch of your voice.
9. Occurs when the receiver says or does something that causes the sender's message not to be received.
10. Sharing of information in which specific protocol or rules of etiquette must be followed.
11. A series of actions on the part of the sender and the receiver of the message; the parts include the sender, message, channel, receiver, translation, and feedback.
12. Recording words through writing or keying to communicate.

Down

2. The process of sending and receiving messages that convey information, ideas, feelings, and beliefs.
3. The physical space you place between yourself and others.
5. Translating the message once it has been received.
7. A custom or rule of etiquette based on a tradition.
8. Anything that prevents clear, effective communication.