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19: Review Questions
What are the four basic duties of hospitality management?
Describe the knowledge that a restaurant or lodging general manager should have.
List and describe the eight tasks of a hospitality manager.
What is the main goal of a general manager?
How can hospitality managers determine if their customers are satisfied?
What are three ways managers can control costs in a hospitality business?
What is a budget? What purpose does it serve for a business?
Describe the role of a supervisor.
What are the two purposes of employee evaluations?
Describe the role of the general manager in facility maintenance, sanitation, and safety.
Give an example of delegation.
List and summarize the four styles of management.
Explain seven ways that a manager can motivate an employee.
Why do managers need communication skills, technical skills, technology skills, and organizational skills?
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