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11: Review Questions
What is the main function of a lodging property?
What are the functions of the rooms division?
Describe the property management system (PMS). What information does it track?
What are the four main departments of the front office department in larger hotels?
Describe the main duties of the reservations staff.
What are the four main areas of the uniformed staff’s tasks?
Describe the main duties of the telecommunications staff.
Name the two main responsibilities of front desk agents.
Why are front desk agents described as the hotel’s ambassadors?
What is the purpose of registration?
How do front desk agents keep track of guest financial transactions?
Describe the checkout process.
List four ways front desk agents ensure guest security.
Describe the responsibilities of the front office manager.
Describe the stages in the hotel guest cycle.
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