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3: Review Questions
When and how did the hospitality industry probably begin?
Describe the contributions of ancient Egypt, Greece, and the Roman Empire to the development of the hospitality industry.
List five major contributions to the hospitality industry by the United States.
In the United States, transportation developed from stagecoach to railroad to automobile to commercial airline. How did the hospitality industry change along with these transportation developments?
List the four major challenges to the hospitality industry and give an example of each.
What is the purpose of the Americans with Disabilities Act?
Give three examples of how hospitality businesses can meet the special needs of people with disabilities.
List the four factors that affect the hospitality industry that managers cannot control and give an example of each.
Why do hospitality businesses do poorly during an economic recession?
Why do hospitality businesses do research about trends?
List the four types of general trends and show how each one might affect the hospitality industry.
Give one example of a food and beverage trend and one example of a lodging trend.
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