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Chapter Review and Assessment

Short Answer

List three barriers to communication that you might encounter while working in healthcare.
Explain the term proxemics.
Describe three errors you could make while holding a meeting.
Explain what is meant by active listening.
Discuss your responsibilities as a good employee when attending a meeting.

True or False

True or False? Meetings should start and end promptly.
True or False? It is important to read your presentation to the audience.
True or False? A healthcare worker must be respectful of a patient's personal territory.
True or False? If you are a new employee, you should not speak up in meetings.
True or False? It is permissible to leave a caller on hold for up to 5 minutes.
True or False? HIPPA stands for Health Insurance Portability and Accountability Act.
True or False? Pet names for patients make them feel welcome.
True or False? You should never tell a child that a procedure could be painful.
True or False? Personal space requirements are universal in all cultures.
True or False? In general, men seek more personal space than women.

Multiple Choice

Semicolons are used in which of the following ways?
Which of the following words is correctly capitalized?
All the items below are complete sentences except _____.
What punctuation marks the end of a sentence?
Which of the following words is spelled correctly?

Grammar Review

Correct the grammar, punctuation, or spelling in the following sentences if necessary.

Its time for a coffee break.
Laura's supervisor asked her to separate the clean towels and washcloths from the dirty ones.
Your going to give an injection to the patient in Room 206B.
Do not loose your application.
They're coats are over their.
The pharmacist told me not to loose my reciept.
The luncheon is at noon first floor conference room.
I want to work in one of three cities, Atlanta, New York City, or Austin.
Dr. Evans said that I had three major problems in my essay spelling, punctuation, and passive verbs.
My sister in law is an occupational therapist.

Critical Thinking Exercises

On a scale of one to ten, one being a poor communicator and ten being a successful communicator, how would you rate your communication skills? If you did not give yourself a 10 in communication skills, what can you do to improve your verbal, nonverbal, and written communication skills?
Public speaking is the number one fear reported by people in the United States. Do you fear getting up in front of people to deliver a speech or presentation? Think about the public speakers you have heard—for example, your instructor might speak in front of many people in a lecture hall. When were you excited about a lecture or presentation you observed? What was it about the speaker that interested you? When were you bored and restless during a presentation? Why?
If you are a poor speller, what can you do to ensure that your professional writing is free of spelling errors?
List at least five mistakes in grammar that you hear from your friends and the media on a regular basis.
Have you ever had the experience of calling a business or a healthcare facility and being treated rudely by the person who takes your call? Have you been put on hold for a long time? If you were answering the phone at that business or facility, how would your telephone etiquette differ from the person who took your call?
What were some of the things that caused you to be bored, inattentive, or annoyed in past meetings you have attended at work or for school activities? What can you do to counteract these feelings?
Are you bothered when someone approaches you and stands too close? Do you prefer to keep a large distance between yourself and others? How might these preferences affect your future healthcare career?

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