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15: Review and Assessment
True or False
True or False?
Meetings should start and end promptly.
A. True
B. False
True or False?
It is important to read your presentation to the audience.
A. True
B. False
True or False?
A healthcare worker must be respectful of a patient’s personal territory.
A. True
B. False
True or False?
If you are a new employee, you should not speak up in meetings.
A. True
B. False
True or False?
It is permissible to leave a caller on hold for up to five minutes.
A. True
B. False
True or False?
Meetings can sometimes be a waste of time.
A. True
B. False
True or False?
You should use pet names for patients to make them feel welcome.
A. True
B. False
True or False?
You should never tell a child that a procedure could be painful.
A. True
B. False
True or False?
Personal space requirements are universal in all cultures.
A. True
B. False
True or False?
In general, men seek more personal space than women.
A. True
B. False
Multiple Choice
Which guideline would
not
be appropriate when sending a professional e-mail?
A. Include a subject in the subject line.
B. Being honest, even angry, is permissible when sending a professional e-mail.
C. Be focused with your message.
D. Proofread your e-mail.
Which of the following are barriers to active listening?
A. people speaking loudly in a nearby room
B. an inability to understand a patient who has a speech problem
C. disagreeing with the speaker and not listening
D. All of the above.
Aphasia is ______.
A. another word for stereotyping
B. a language disorder caused by brain damage
C. a disorder that affects intelligence
D. a form of cancer
According to Pat Croce, which of the following are
not
considered part of the 5 Cs of Communication?
A. confident, casual
B. consistent, credible
C. courteous
D. clear, concise
The maximum amount of time listeners can stay attentive to a speaker is ______.
A. 15 minutes
B. 20 minutes
C. 30 minutes
D. 50 minutes
You are stressed and feeling emotional. You are about to have a difficult conversation with a coworker. Which of the following should you
not
do?
A. Take deep breaths.
B. Take a walk outside in the fresh air before the conversation.
C. Take this opportunity to tell your coworker how you really feel.
D. Recall a soothing image.
Which of the following statements about objective writing is
false
?
A. Objective writing is based on judgments.
B. Objective writing is based on evidence you can see.
C. Objective writing uses facts and figures.
D. Objective writing informs the reader.
Nonverbal communication ______.
A. is also called body language
B. should be used unconsciously
C. is when you are quiet but still can communicate your thoughts
D. Both A and C are correct.
Which term is
not
associated with personal territory?
A. intimate space
B. private space
C. social space
D. public space
Which statement about sarcasm is true when used in a healthcare setting?
A. Sarcasm always cheers patients up.
B. Sarcasm is universally understood by most patients.
C. Sarcasm can be misunderstood and hurtful.
D. You should only use sarcasm with coworkers.
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