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48: In Review Questions
Which front-of-the-house position is responsible for dining room operations?
List the responsibilities of a front server.
True or false. The job of the front-of-the-house staff is mainly about interacting with the customer.
A. True
B. False
What guidelines should restaurant staff follow when answering the phone?
Name three forms of digital media through which restaurant customers might seek information.
What skills and characteristics should front-of-the-house staff possess that are key to quality customer service?
When food is arranged on plates in the kitchen and delivered to the guests by the server, it is called _____ _____.
Which style of service requires the server to cook and prepare dishes in front of the customer?
Which style of service requires the server to serve food from a platter onto the guest’s plate?
List three types of commonly used place settings.
What is the proper way to handle a stemmed glass filled with a beverage?
What is suggestive selling?
Explain what a point-of-sale system is.
Plates of food are served to the customer from the _____ and cleared from the _____.
List three ways food can be transported to the dining room from the kitchen.
True or false. In the United States, espresso is the most common method used to prepare coffee.
A. True
B. False
Explain the process of brewing loose-leaf tea.
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