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Professional Communication
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Interactive Glossary
Unit 1: Communication for a Digital Society
Communication Videos
Verbal and Nonverbal Communication
Online Identity
Animations with Quizzes
The Communication Process (p. 8)
Characteristics of Effective Team Members (p. 32)
Group Member Roles (p. 36)
Chapter 1: Professional Communication
Chapter 1 Pretest
Section 1.1 Key Terms and Review Activities
1.1 E-Flash Cards
1.1 Matching Activity
1.1 Vocabulary Game
1.1 Check Your Understanding
1.1 Build Your Vocabulary
Section 1.2 Key Terms and Review Activities
1.2 E-Flash Cards
1.2 Matching Activity
1.2 Vocabulary Game
1.2 Check Your Understanding
1.2 Build Your Vocabulary
Chapter 1 Review and Assessment
Chapter 1 Posttest
Chapter 1 E-Flash Cards
Activity File 1-1: Improving Your Listening Skills
(DOCX, 19 KB)
Activity File 1-2: Using Mnemonics
(DOCX, 18 KB)
Chapter 2: Communicating in the Workplace
Chapter 2 Pretest
Section 2.1 Key Terms and Review Activities
2.1 E-Flash Cards
2.1 Matching Activity
2.1 Vocabulary Game
2.1 Check Your Understanding
2.1 Build Your Vocabulary
Section 2.2 Key Terms and Review Activities
2.2 E-Flash Cards
2.2 Matching Activity
2.2 Vocabulary Game
2.2 Check Your Understanding
2.2 Build Your Vocabulary
Chapter 2 Review and Assessment
Chapter 2 Posttest
Chapter 2 E-Flash Cards
Activity File 2-1: Using Idioms
(DOCX, 18 KB)
Activity File 2-2: Improving Your Reading Skills
(DOCX, 18 KB)
Chapter 3: Digital Citizenship
Chapter 3 Pretest
Section 3.1 Key Terms and Review Activities
3.1 E-Flash Cards
3.1 Matching Activity
3.1 Vocabulary Game
3.1 Check Your Understanding
3.1 Build Your Vocabulary
Section 3.2 Key Terms and Review Activities
3.2 E-Flash Cards
3.2 Matching Activity
3.2 Vocabulary Game
3.2 Check Your Understanding
3.2 Build Your Vocabulary
Section 3.3 Key Terms and Review Activities
3.3 E-Flash Cards
3.3 Matching Activity
3.3 Vocabulary Game
3.3 Check Your Understanding
3.3 Build Your Vocabulary
Chapter 3 Review and Assessment
Chapter 3 Posttest
Chapter 3 E-Flash Cards
Activity File 3-1: Improving Your Reading Skills
(DOCX, 16 KB)
Activity File 3-2: Improving Your Editing Skills
(DOCX, 17 KB)
Unit 2: Writing Basics
Communication Videos
Etiquette
Teamwork
Quizzes
Determining Parts of Speech (p. 83)
Commonly Confused Homonyms (p. 138)
Commonly Misused Words (p. 139)
Chapter 4: Grammar Skills
Chapter 4 Pretest
Section 4.1 Key Terms and Review Activities
4.1 E-Flash Cards
4.1 Matching Activity
4.1 Vocabulary Game
4.1 Check Your Understanding
4.1 Build Your Vocabulary
Section 4.2 Key Terms and Review Activities
4.2 E-Flash Cards
4.2 Matching Activity
4.2 Vocabulary Game
4.2 Check Your Understanding
4.2 Build Your Vocabulary
Section 4.3 Key Terms and Review Activities
4.3 E-Flash Cards
4.3 Matching Activity
4.3 Vocabulary Game
4.3 Check Your Understanding
4.3 Build Your Vocabulary
Section 4.4 Key Terms and Review Activities
4.4 E-Flash Cards
4.4 Matching Activity
4.4 Vocabulary Game
4.4 Check Your Understanding
4.4 Build Your Vocabulary
Chapter 4 Review and Assessment
Chapter 4 Posttest
Chapter 4 E-Flash Cards
Activity File 4-1: Improving Your Editing Skills
(DOCX, 18 KB)
Activity File 4-2: Using Word Division
(DOCX, 19 KB)
Chapter 5: Grammar Mechanics
Chapter 5 Pretest
Section 5.1 Key Terms and Review Activities
5.1 E-Flash Cards
5.1 Matching Activity
5.1 Vocabulary Game
5.1 Check Your Understanding
5.1 Build Your Vocabulary
Section 5.2 Key Terms and Review Activities
5.2 E-Flash Cards
5.2 Check Your Understanding
5.2 Build Your Vocabulary
Section 5.3 Key Terms and Review Activities
5.3 E-Flash Cards
5.3 Check Your Understanding
5.3 Build Your Vocabulary
Chapter 5 Review and Assessment
Chapter 5 Posttest
Chapter 5 E-Flash Cards
Activity File 5-1: Improving Your Editing Skills
(DOCX, 18 KB)
Activity File 5-2: Using Homophones
(DOCX, 19 KB)
Chapter 6: Writing Process
Chapter 6 Pretest
Section 6.1 Key Terms and Review Activities
6.1 E-Flash Cards
6.1 Matching Activity
6.1 Vocabulary Game
6.1 Check Your Understanding
6.1 Build Your Vocabulary
Section 6.2 Key Terms and Review Activities
6.2 E-Flash Cards
6.2 Matching Activity
6.2 Vocabulary Game
6.2 Check Your Understanding
6.2 Build Your Vocabulary
Chapter 6 Review and Assessment
Chapter 6 Posttest
Chapter 6 E-Flash Cards
Activity File 6-1: Using Antonyms
(DOCX, 19 KB)
Activity File 6-2: Improving Your Editing Skills
(DOCX, 18 KB)
Chapter 7: Writing Style
Chapter 7 Pretest
Section 7.1 Key Terms and Review Activities
7.1 E-Flash Cards
7.1 Matching Activity
7.1 Vocabulary Game
7.1 Check Your Understanding
7.1 Build Your Vocabulary
Section 7.2 Key Terms and Review Activities
7.2 E-Flash Cards
7.2 Matching Activity
7.2 Check Your Understanding
7.2 Build Your Vocabulary
Chapter 7 Review and Assessment
Chapter 7 Posttest
Chapter 7 E-Flash Cards
Activity File 7-1: Improving Your Editing Skills
(DOCX, 19 KB)
Activity File 7-2: Using Synonyms
(DOCX, 19 KB)
Unit 3: Writing Professional Communication
Communication Video
Netiquette
Animations with Quizzes
E-mail Netiquette (p. 235)
Standard Parts of Formal Reports (p. 275)
Graphics (p. 296)
Design Principles (p. 303-304)
Chapter 8: Writing Professional Messages
Chapter 8 Pretest
Section 8.1 Key Terms and Review Activities
8.1 E-Flash Cards
8.1 Matching Activity
8.1 Vocabulary Game
8.1 Check Your Understanding
8.1 Build Your Vocabulary
Section 8.2 Key Terms and Review Activities
8.2 E-Flash Cards
8.2 Matching Activity
8.2 Vocabulary Game
8.2 Check Your Understanding
8.2 Build Your Vocabulary
Chapter 8 Review and Assessment
Chapter 8 Posttest
Chapter 8 E-Flash Cards
Activity File 8-1: Improving Your Editing Skills
(DOCX, 18 KB)
Activity File 8-2: Improving Your Reading Skills
(DOCX, 20 KB)
Chapter 9: Formatting Professional Messages
Chapter 9 Pretest
Section 9.1 Key Terms and Review Activities
9.1 E-Flash Cards
9.1 Matching Activity
9.1 Vocabulary Game
9.1 Check Your Understanding
9.1 Build Your Vocabulary
Section 9.2 Key Terms and Review Activities
9.2 E-Flash Cards
9.2 Matching Activity
9.2 Vocabulary Game
9.2 Check Your Understanding
9.2 Build Your Vocabulary
Chapter 9 Review and Assessment
Chapter 9 Posttest
Chapter 9 E-Flash Cards
Activity File 9-1: Improving Your Editing Skills
(DOCX, 19 KB)
Activity File 9-2: Improving Your Formatting Skills
(DOCX, 18 KB)
Chapter 10: Writing for Specialized Purposes
Chapter 10 Pretest
Section 10.1 Key Terms and Review Activities
10.1 E-Flash Cards
10.1 Matching Activity
10.1 Vocabulary Game
10.1 Check Your Understanding
10.1 Build Your Vocabulary
Section 10.2 Key Terms and Review Activities
10.2 E-Flash Cards
10.2 Matching Activity
10.2 Vocabulary Game
10.2 Check Your Understanding
10.2 Build Your Vocabulary
Chapter 10 Review and Assessment
Chapter 10 Posttest
Chapter 10 E-Flash Cards
Activity File 10-1: Improving Your Editing Skills
(DOCX, 18 KB)
Activity File 10-2: Improving Your Reading Skills
(DOCX, 20 KB)
Chapter 11: Writing Reports
Chapter 11 Pretest
Section 11.1 Key Terms and Review Activities
11.1 E-Flash Cards
11.1 Matching Activity
11.1 Vocabulary Game
11.1 Check Your Understanding
11.1 Build Your Vocabulary
Section 11.2 Key Terms and Review Activities
11.2 E-Flash Cards
11.2 Matching Activity
11.2 Vocabulary Game
11.2 Check Your Understanding
11.2 Build Your Vocabulary
Chapter 11 Review and Assessment
Chapter 11 Posttest
Chapter 11 E-Flash Cards
Activity File 11-1: Creating a Survey
(DOCX, 18 KB)
Activity File 11-2: Improving Your Formatting Skills
(DOCX, 20 KB)
Chapter 12: Document Design
Chapter 12 Pretest
Section 12.1 Key Terms and Review Activities
12.1 E-Flash Cards
12.1 Matching Activity
12.1 Vocabulary Game
12.1 Check Your Understanding
12.1 Build Your Vocabulary
Section 12.2 Key Terms and Review Activities
12.2 E-Flash Cards
12.2 Matching Activity
12.2 Vocabulary Game
12.2 Check Your Understanding
12.2 Build Your Vocabulary
Chapter 12 Review and Assessment
Chapter 12 Posttest
Chapter 12 E-Flash Cards
Activity File 12-1: Improving Your Editing Skills
(DOCX, 18 KB)
Activity File 12-2: Improving Your Speaking Skills
(DOCX, 19 KB)
Unit 4: Speaking and Presenting
Communication Videos
Speaking Skills
Attitude
Animations with Quizzes
Making Telephone Calls (p. 321)
Control Body Language (p. 346)
Chapter 13: Informal and Formal Presentations
Chapter 13 Pretest
Section 13.1 Key Terms and Review Activities
13.1 E-Flash Cards
13.1 Matching Activity
13.1 Vocabulary Game
13.1 Check Your Understanding
13.1 Build Your Vocabulary
Section 13.2 Key Terms and Review Activities
13.2 E-Flash Cards
13.2 Matching Activity
13.2 Check Your Understanding
13.2 Build Your Vocabulary
Chapter 13 Review and Assessment
Chapter 13 Posttest
Chapter 13 E-Flash Cards
Activity File 13-1: Improving Your Speaking Skills
(DOCX, 16 KB)
Activity File 13-2: Using Analogies
(DOCX, 19 KB)
Chapter 14: Delivering Presentations
Chapter 14 Pretest
Section 14.1 Key Terms and Review Activities
14.1 E-Flash Cards
14.1 Matching Activity
14.1 Vocabulary Game
14.1 Check Your Understanding
14.1 Build Your Vocabulary
Section 14.2 Key Terms and Review Activities
14.2 E-Flash Cards
14.2 Matching Activity
14.2 Vocabulary Game
14.2 Check Your Understanding
14.2 Build Your Vocabulary
Chapter 14 Review and Assessment
Chapter 14 Posttest
Chapter 14 E-Flash Cards
Activity File 14-1: Improving Your Speaking Skills
(DOCX, 19 KB)
Activity File 14-2: Improving Your Reading Skills
(DOCX, 20 KB)
Chapter 15: Enhancing a Presentation with Digital Media
Chapter 15 Pretest
Section 15.1 Key Terms and Review Activities
15.1 E-Flash Cards
15.1 Matching Activity
15.1 Check Your Understanding
15.1 Build Your Vocabulary
Section 15.2 Key Terms and Review Activities
15.2 E-Flash Cards
15.2 Matching Activity
15.2 Vocabulary Game
15.2 Check Your Understanding
15.2 Build Your Vocabulary
Chapter 15 Review and Assessment
Chapter 15 Posttest
Chapter 15 E-Flash Cards
Activity File 15-1: Improving Your Editing Skills
(DOCX, 19 KB)
Activity File 15-2: Improving Your Reading Skills
(DOCX, 20 KB)
Unit 5: Listening and Reading
Communication Video
Listening Skills
Animations with Quizzes
Becoming an Active Listener (p. 382)
Tips for Skimming (p. 399)
Chapter 16: Listening with a Purpose
Chapter 16 Pretest
Section 16.1 Key Terms and Review Activities
16.1 E-Flash Cards
16.1 Matching Activity
16.1 Vocabulary Game
16.1 Check Your Understanding
16.1 Build Your Vocabulary
Section 16.2 Key Terms and Review Activities
16.2 E-Flash Cards
16.2 Matching Activity
16.2 Check Your Understanding
16.2 Build Your Vocabulary
Chapter 16 Review and Assessment
Chapter 16 Posttest
Chapter 16 E-Flash Cards
Activity File 16-1: Improving Your Listening Skills
(DOCX, 19 KB)
Activity File 16-2: Improving Your Reading Skills
(DOCX, 19 KB)
Chapter 17: Reading with a Purpose
Chapter 17 Pretest
Section 17.1 Key Terms and Review Activities
17.1 E-Flash Cards
17.1 Matching Activity
17.1 Vocabulary Game
17.1 Check Your Understanding
17.1 Build Your Vocabulary
Section 17.2 Key Terms and Review Activities
17.2 E-Flash Cards
17.2 Matching Activity
17.2 Check Your Understanding
17.2 Build Your Vocabulary
Chapter 17 Review and Assessment
Chapter 17 Posttest
Chapter 17 E-Flash Cards
Activity File 17-1: Improving Your Reading Skills
(DOCX, 20 KB)
Activity File 17-2: Improving Your Listening Skills
(DOCX, 19 KB)
Unit 6: Career Success
Communication Videos
Success on the Job
Interviewing
Chapter 18: Career Planning
Chapter 18 Pretest
Section 18.1 Key Terms and Review Activities
18.1 E-Flash Cards
18.1 Matching Activity
18.1 Vocabulary Game
18.1 Check Your Understanding
18.1 Build Your Vocabulary
Section 18.2 Key Terms and Review Activities
18.2 E-Flash Cards
18.2 Matching Activity
18.2 Vocabulary Game
18.2 Check Your Understanding
18.2 Build Your Vocabulary
Chapter 18 Review and Assessment
Chapter 18 Posttest
Chapter 18 E-Flash Cards
Activity File 18-1: Creating a Business Card
(DOCX, 74 KB)
Activity File 18-2: Improving Your Editing Skills
(DOCX, 18 KB)
Chapter 19: Writing for Employment
Chapter 19 Pretest
Section 19.1 Key Terms and Review Activities
19.1 E-Flash Cards
19.1 Matching Activity
19.1 Vocabulary Game
19.1 Check Your Understanding
19.1 Build Your Vocabulary
Section 19.2 Key Terms and Review Activities
19.2 E-Flash Cards
19.2 Matching Activity
19.2 Check Your Understanding
19.2 Build Your Vocabulary
Section 19.3 Key Terms and Review Activities
19.3 E-Flash Cards
19.3 Matching Activity
19.3 Vocabulary Game
19.3 Check Your Understanding
19.3 Build Your Vocabulary
Chapter 19 Review and Assessment
Chapter 19 Posttest
Chapter 19 E-Flash Cards
Activity File 19-1: Improving Your Formatting Skills
(DOCX, 20 KB)
Activity File 19-2: Improving Your Writing Skills
(DOCX, 20 KB)
Activity File 19-3: Completing a Job Application
(DOCX, 21 KB)
Activity File 19-4: Completing Employment Forms
(DOCX, 17 KB)
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