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Chapter Review and Assessment

Short Answer

List four personal characteristics of someone who acts in a professional manner.
List five aspects of personal appearance necessary to maintain a professional appearance in the workplace.
Name three steps that should be taken to conduct a successful job hunt.
Explain the importance of properly completing a job application.
If a question on a job application form does not apply to you, what should you do?
Name three questions that federal law prohibits employers from legally asking you during a job interview.
Identify three ways to keep a job once you are employed.

True/False

True or False? Perfume should be worn while interacting with patients.
True or False? Conflict resolution is something only your supervisor needs to know.
True or False? Chewing gum during a job interview is unacceptable.
True or False? A firm handshake is important when interviewing.
True or False? Only a small number of jobs are found through government and private employment services.
True or False? You should feel free to ask about a potential salary as soon as you are interviewed.
True or False? Soft skills include friendliness, optimism, and the ability to communicate well with others.
True or False? Making direct eye contact with a potential employer is a sign of dominance and should be avoided.
True or False? It is important to address your cover letter to a specific person instead of "To Whom It May Concern".
True or False? Employees in healthcare facilities never work as a team.

Multiple Choice

Which of the following behaviors are considered unacceptable at work?
Which of the following resources are helpful when looking for a job?
Which of the following are considered unprofessional in the workplace?
When being criticized by an employer, you should do all the following except _____.
_____ is the ability to avoid giving offense through your words and actions.
All of the following items should be included in a cover letter except _____.
What should you remember when filling out a job application?
Which of the following would be inappropriate to include in the special skills section of your résumé?
A well-written résumé should include each of the following except _____.

Critical Thinking Exercises

What aspects of practicing professionalism in attitude and appearance can be challenging for you, if any?
Have you ever interviewed for a job that you didn’t get? What might have been the reasons for not getting the job?
What would you do if a potential employer acted unprofessionally during a job interview?
Do you have a job-seeking network? If not, how can you assemble one?
What career advising or placement services does your school offer? If you are still a student, see if these services can help place you in a job that will enhance your skills for future employment.
Do you have a potential employer that you would like to target when you finish your preparation for your career? What are some ways you can begin to prepare for this future employment?

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