Chapter 2: Skills for Career Success | Crossword
Across
1. | A technique used in negotiating conflicts in which all parties agree to give up something of importance to reach a mutual agreement. |
2. | An attempt to resolve conflicts by blaming others. The person blamed for the problem is the scapegoat. |
6. | A means of communication in which a person's behavior contradicts his or her words or actions. |
8. | A clue that lets the speaker know the message is getting through to the listener and how it is being received. The feedback can be a nod, smile, question, or comment. |
10. | A pattern of socially expected behavior in which people learn to behave the way they think society expects them to behave. |
11. | The area surrounding an individual. |
12. | Differing from one another. |
13. | Communicating with others in order to reach a mutually satisfying agreement, usually through compromise. |
14. | Focusing on the speaker's message and then providing feedback. |
Down
1. | The process of conveying information so messages are received and understood. |
2. | A set belief that all members of a group are the same. |
3. | Preconceived ideas or judgments of people or objects that are based on a lack of understanding. |
4. | An arrangement where an employee works from an office set up at home. The employee is connected to the office through technology. |
5. | A standard of conduct for successful job performance. |
7. | Rules to follow for proper social conduct. |
9. | A struggle between two people or groups who have opposing views. |
10. | A relationship built on respect and sincerity. |