Transcript:
Making Telephone Calls
Personal contact over the telephone is an important part of communication with colleagues and customers. Good telephone etiquette is essential in these situations.
Be prepared for phone calls. List each topic you plan to cover, and prepare to take notes while you talk.
Schedule long calls ahead of time, or ask if the timing is convenient.
State your name, job title, and company when the telephone is answered or if you are leaving a message.
Speak clearly and in a normal tone of voice.
Avoid using the speakerphone feature unless other people are in the room with you.
At the end of the call, summarize important points and decisions that were made.
If follow-up action is required, summarize what each person will do and when.
Thank the other party for their time, information, or assistance.