Transcript:
E-mail Netiquette
In everyday life and in business, there is a proper way to behave. This is known as etiquette.
Netiquette, or Internet etiquette, is a set of guidelines for appropriate behavior on the Internet, including e-mail, and should always be followed.
Use a tone that is appropriate to your relationship and to the writing situation.
Do not use emotion icons, or emoticons, in a business e-mail.
Let the reader know if you are sending an attachment by mentioning it in the message.
Do not send or forward personal messages, jokes, chain letters, or spam.
Never use profanity or any other type of derogatory language.
Never respond in anger to an e-mail. Wait until you are calm enough to respond in a professional manner.
Avoid overuse of e-mail. Stop to think whether a phone call or a personal visit would be more productive.
Use the blind copy option for large external mailings to protect the privacy of each recipient.
Do not use all caps in your message; this is considered shouting.